Terms and Conditions of Use

1. Acceptance of Terms

By creating an account or using any Plinfy service, you declare that you have read, understood, and fully accepted these Terms, as well as the Privacy Policy, the Community Standards, and other applicable policies, committing to fully comply with applicable law.

1.1. Legal Agreement

These Terms and Conditions of Use, together with the Privacy Policy and any additional terms (such as the Community Standards), constitute a binding legal contract between Plinfy Tecnologia Ltda. and you, the User.

2. Registration and User Account

To access Plinfy features, you must create an account providing complete, truthful, and up-to-date information. You are responsible for maintaining the confidentiality of your access credentials and are fully responsible for any use of your account, including by third parties who use it.

2.1. Minimum Age and Authorization

To create a Plinfy account, you must be at least 18 years old. If you are creating an account on behalf of another person or entity, you must have express authorization to do so. By creating your account, you declare that you are legally capable of entering into these Terms and agree to comply with all their provisions. If you use Plinfy on behalf of a company or third party, you confirm that you are duly authorized to represent them and accept these Terms on their behalf.

2.2. Account Security and Access

You are responsible for keeping your access credentials (login, password, and access link) strictly confidential, and for any activity on your account, whether by you or by third parties who gain unauthorized access. If you suspect your account has been compromised, you must immediately notify Plinfy at hello@plinfy.com so we can take appropriate measures. Sharing or transferring your account to third parties without prior Plinfy authorization is prohibited.

2.3. Username and Website Address

When creating your Plinfy profile, you will choose a username that forms part of your website address. That name must respect third-party rights, including trademarks, copyrights, and image rights, and must be appropriate for the general public, avoiding offensive, vulgar, or misleading terms. Plinfy reserves the right to request changes or remove usernames that violate these criteria, and may suspend or terminate the account if no action is taken. Additionally, Plinfy may, at its sole discretion and without prior notice, reclaim or reassign your username if your account remains inactive (no login, link additions, or traffic) for more than 6 (six) months.

2.4. Account Ownership in Case of Dispute

In case of a dispute over ownership of a User Account or content inserted in it, Plinfy reserves the right to determine ownership based on its reasonable judgment. For that determination, Plinfy will consider, primarily, the following criteria, in this order or as the situation requires:

1. The email address listed as owner of the User Account.
2. Billing information used to purchase Paid Services.
3. Public domain registration, if the website is connected to an external domain. Plinfy may request additional documentation to assist in the determination. If ownership cannot be satisfactorily determined, Plinfy reserves the right to suspend the account until the disputing parties reach a resolution, without generating any liability for Plinfy.

2.5. Acquisition Through Third Parties

If you register or purchase Paid Services from Plinfy through a third party, you acknowledge that these Terms apply in full. You understand that the third party may have access to or control over your User Account, including billing data and content, and that Plinfy has no responsibility for the agreement between you and that third party. Failure to pay that third party may result in suspension or termination of your Plinfy account, as provided in Clause 13.

3. Services Offered

Plinfy provides features that include, but are not limited to:

• Professional website

You agree to use these resources exclusively for legal and ethical purposes, in accordance with applicable law.

4. User-Submitted Content

All content you insert on the platform, including text, photos, videos, links, files, and third-party data, is your sole responsibility. Plinfy is not responsible for:

• Truthfulness, accuracy, or legality of content posted by users;
• Any violations of copyright, intellectual property, or personality rights of third parties;
• Any direct or indirect damages arising from the use, publication, disclosure, or storage of content posted by users.

You declare that you hold all rights, licenses, or authorizations necessary to publish such content on the platform, thereby releasing Plinfy from any judicial or extrajudicial liability in that regard. If Plinfy receives notifications of copyright violations or other third-party rights, it may, at its discretion, immediately remove the disputed content without prior notice, without generating any compensation rights for the user. Users are prohibited from publishing sexually explicit, pornographic, nudity-related, or other adult-only content (18 years or older) without proper legal and ethical framing.

4.1. Full User Responsibility

Plinfy is not responsible for any improper, negligent, or fraudulent use of the platform by users, or for any damages arising from misuse of the resources offered. The user assumes full responsibility for any consequences arising from use of the platform, including any damages to third parties, releasing Plinfy from any liability in that regard.

4.2. Content Standards and Use of Scripts

All content inserted on the platform must comply with applicable legal and ethical standards. Use of scripts, bots, automated tools, or any technology intended to collect information from other users, generate spam, or harm platform operation is not permitted. Content that violates laws, is defamatory, discriminatory, pornographic (without legal framing), offensive, or promotes unlawful activities will be removed and may lead to account suspension or cancellation.

4.3. Content Use License

By publishing any content on Plinfy, you grant Plinfy a worldwide, royalty-free, non-exclusive, perpetual license to use, display, distribute, reproduce, adapt, create derivative works from, and sublicense that content, including for institutional and promotional purposes. This license remains valid while the content is active on the platform and for up to 3 (three) years after deletion of your account. You expressly authorize the technical adaptation and format modification necessary to display and operate the content. This license does not imply transfer of ownership, which remains yours. Plinfy may, with reasonable prior notice, use excerpts of your content (representations, quotes, highlights) for institutional disclosure or marketing, respecting integrity, context, and authorship attribution.

4.4. Responsibility for Third-Party Relationships

You are solely responsible for interactions, negotiations, and transactions between visitors, clients, or third parties who access your website or use your services through Plinfy. Plinfy is not responsible for any products, services, or content you offer, nor for any conflicts or claims that may arise from those relationships.

5. Prohibited Uses

Users are prohibited from:

• using the platform for unlawful, fraudulent purposes or purposes contrary to applicable law;
• posting, storing, or disclosing defamatory, discriminatory, slanderous, offensive, obscene, violent, racist material, or material that may harm the morals or honor of third parties;
• posting, storing, or disclosing sexually explicit, pornographic, or erotic content, including nudity, except when strictly permitted by law and within applicable ethical and moral standards, with any content involving minors under 18 prohibited even if authorized;
• making available content that infringes third-party rights, including intellectual property, industrial property, image rights, privacy, or trade secrets;
• inserting scripts, malicious code, viruses, or any other technology that may harm the platform, users, or third parties;
• using the platform to transmit spam, chain letters, pyramid schemes, or any form of unauthorized marketing;
• using the platform to carry out or facilitate activities that may constitute money laundering, terrorism financing, corruption, or other unlawful practices prohibited by applicable national and international law;
• collecting data from other users without consent.

The user acknowledges that any content permitted by local legislation must strictly comply with applicable legal limits, committing to stay informed and in compliance with such rules, releasing Plinfy from any related liability. Violation of any of these rules may result in immediate account suspension or deletion, with no right to refund, in addition to civil and/or criminal liability.

5.1. Protection of Third-Party Privacy

Disclosing personal data, images, or information about third parties without their explicit consent is expressly prohibited, under penalty of civil and criminal liability.

5.2. Intellectual Property Infringement Notification Process

Plinfy acts in compliance with copyright and intellectual property laws. If you believe your work has been copied or used in a way that constitutes infringement of your rights, you must notify us at hello@plinfy.com, providing the following information:

1. Contact details of the person authorized to act on behalf of the copyright owner.
2. Description of the copyrighted work you claim has been infringed.
3. Description of the infringing material (including the URL of the User's website on Plinfy).
4. Statement that you believe in good faith that use of the material is not authorized by the owner, their agent, or the law.
5. Statement that the information in the notification is accurate and, under penalty of perjury, that you are the rights owner or authorized to act on the owner's behalf. Plinfy may, at its discretion, remove the disputed content and, if your content is removed, you have the right to submit a counter-notification following applicable procedures.

6. Intellectual Property

All Plinfy elements (brand, logo, layout, software, code, proprietary content) are protected by copyright and intellectual property rights, and are the exclusive property of Plinfy or its licensors. The user acquires no rights over these elements except a limited, non-exclusive, non-transferable license to use the platform within the limits set out in these Terms. Reproduction, copying, modification, or adaptation of any Plinfy brand elements without prior express authorization is prohibited. These Terms were drafted in Brazilian Portuguese and, in case of translation into other languages, the Portuguese version shall prevail in case of discrepancy.

7. Privacy and Data Protection

Plinfy processes personal data in accordance with the General Data Protection Law (Law 13.709/18) and other applicable regulations.

• Your data is collected and processed to enable use of the services, as detailed in the available Privacy Policy.
• The user expressly consents to processing of their data for execution of contracted services.
• If the user uses Plinfy to store third-party data, they will be considered the controller of that data and are fully responsible for complying with all LGPD obligations, including regarding the data subject's consent.
• The platform will not offer data portability to third parties, as it is not the data controller but only a technology operator to enable contracted features. The user may exercise their rights as a data subject by contacting hello@plinfy.com.

7.1. Ownership and Analysis of Usage Data

The User fully retains ownership and intellectual property rights over User Content (text, images, videos, links, and any creative materials inserted on the platform), as set out in Clause 4. Notwithstanding, the User agrees that Plinfy will have exclusive ownership of all data and intellectual property rights generated by the Platform from User use or Visitors to their website, including traffic data, clicks, time on page, technical device information, and performance reports ("Analytics Data"). Plinfy may provide the User with visual representations of this Analytics Data, but ownership of raw data and intellectual property associated with its collection and processing remains with Plinfy. Plinfy may use this Analytics Data for service improvement, research, and development.

7.2. Consent, Revocation, and Data Subject Rights (LGPD)

7.2.1. The User declares that they have read and understood Plinfy's Privacy Policy and expressly, freely, informedly, and unambiguously consents to processing of their personal data as described therein, for purposes of service execution, security, monitoring, billing, and internal analysis. 7.2.2. The User may revoke consent at any time through express declaration, subject to operations already performed based on consent and without prejudice to essential services that depend on other legal bases. 7.2.3. The User has, at any time, the rights provided in Article 18 of the LGPD: confirmation of processing, access to data, correction, anonymization, deletion, portability, elimination of unnecessary processing, revocation of consent, and information about public entities with which data was shared. 7.2.4. Plinfy will implement internal policies and technical measures to eliminate, anonymize, or block personal data after processing ends, except where legal retention applies (for example: tax, accounting, or judicial obligations). 7.2.5. If the User exercises their right to delete their account, subsequent deletion of their personal data will be handled within a reasonable timeframe, except for data that must be retained by legal obligation or for defense in judicial, administrative, or arbitral proceedings.

8. Information Security

Plinfy adopts administrative, technical, and physical security measures to protect data and information inserted on the platform. However, the user understands that no system is absolutely invulnerable and commits to collaborating to protect their account by using strong, updated passwords and not sharing their access link. The user commits to immediately inform Plinfy of any failure, suspicion, or security incident of which they become aware. The user is responsible for maintaining backup copies of their own data, releasing Plinfy from any obligation to store or recover data after account deletion. The user agrees to keep their access password and any links provided by Plinfy strictly confidential, not sharing them with third parties, under penalty of civil and/or criminal liability for any damages arising from improper or unauthorized use. Plinfy may store access and activity records of the user on the platform for audit, legal compliance, and operational security purposes. Plinfy may perform audits and usage monitoring to ensure security and proper functioning of the services.

9. Plans, Payments, and Refunds

Plinfy offers free and paid plans, whose prices, features, and conditions will be disclosed at the time of subscription. Charged amounts may be updated periodically with prior notice to the user, and any price change will not affect the already contracted billing cycle, taking effect only on the next renewal.

9.1. Plan Cancellation and Refund

The user may cancel a plan subscription at any time, directly through the account management area in the admin panel or by requesting Technical Support. Upon cancellation, the account will automatically migrate to the free plan, if applicable, with no new monthly charges from the following cycle. The user acknowledges that this migration implies loss of exclusive paid plan resources and features, and it is their responsibility to back up data before cancellation. There will be no prorated refund for the remaining period, except within the legal 7 (seven) day period after initial subscription, in accordance with the Consumer Defense Code. In exceptional cases, Plinfy may evaluate refund requests according to its internal policy. The user acknowledges and accepts that, outside the withdrawal period, there is no legal obligation to refund except if exclusive Plinfy failure is proven that makes use of the contracted service impossible.

9.2. Account Deletion

The user may delete their account at any time, directly through the account management area in the admin panel or by requesting Technical Support. Account deletion is irreversible and results in loss of all inserted content, with no possibility of recovery. Any pending amounts may still be charged even after account deletion. Account deletion does not entitle the user to a refund of amounts already paid, including prorated amounts, except within the legal 7 (seven) day withdrawal period under the Consumer Defense Code. After deletion, the user's personal data will be processed in accordance with Plinfy's Privacy Policy, respecting legal retention periods for tax and regulatory obligations.

9.3. Renewal and Automatic Billing

Paid plan subscriptions will renew automatically at the end of each billing cycle (monthly or annual) unless the user cancels beforehand. To ensure service continuity, payment details must be up to date and valid. The user may update payment details at any time to avoid interruptions. In case of billing failure, the user will be notified to regularize the situation, and the plan may be temporarily suspended until payment is regularized.

9.4. Plans and Benefits

Plinfy offers different plans with progressive features, limits, and benefits, summarized below.

9.4.1. Free

• Plinfy AI
• Custom link
• Presentation image (up to 3MB)
• Biography
• Instant sharing
• WhatsApp contact shortcut (1 (one) number)
• Links (1 (one) component with up to 2 (two) links)
• Community visibility (Standard) - Coming Soon
• Support priority - Up to 72h

9.4.2. Pro

• Plinfy AI
• Custom link
• Presentation image (up to 12MB)
• Biography
• Hide Plinfy logo
• Custom domain - Coming Soon
• Verification badge
• Instant sharing
• WhatsApp contact shortcut (up to 2 (two) numbers)
• Email contact shortcut
• Social media integration
• Digital business card
• Custom QR Code
• Links (1 (one) component with up to 8 (eight) links)
• Team and collaborators highlight (1 (one) component with up to 8 (eight) collaborators)
• Specialties highlight (1 (one) component with up to 8 (eight) specialties)
• Free text block (1 (one) component)
• Photo player (1 (one) component with up to 12 (twelve) photos)
• Video player (1 (one) component with up to 10 (ten) videos)
• Address listing (1 (one) component with 1 (one) address)
• Google Analytics & Tag Manager
• Meta Pixel
• TikTok Pixel
• SEO optimization (Advanced)
• Referral program
• Community visibility (Preferred) - Coming Soon
• Support priority (Up to 24h)

9.4.3. Max

• Plinfy AI
• Custom link
• Presentation image
• Biography
• Hide Plinfy logo
• Custom domain - Coming Soon
• Verification badge
• Instant sharing
• WhatsApp contact shortcut
• Email contact shortcut
• Social media integration
• Digital business card
• Custom QR Code
• Links
• Team and collaborators highlight
• Specialties highlight
• Free text block
• Photo player
• Video player
• Address listing
• Opportunities listing
• Frequently asked questions module
• Multiple sections
• Google Analytics & Tag Manager
• Meta Pixel
• TikTok Pixel
• SEO optimization (Complete)
• Referral program
• Community visibility (Priority) - Coming Soon
• Support priority (Up to 12h)

9.4.4. Fair Use Limits

Unlimited support, as well as unlimited resources, must observe fair use criteria and may not be requested excessively, abusively, or in a way that impairs regular platform operation and that of other users. Plinfy may, at its discretion, moderate or limit requests considered disproportionate or incompatible with the scope of the contracted service.

9.4.5. General Provisions

Prices applicable to each plan are available on Plinfy's Pricing page and may be adjusted periodically with prior notice, as provided in these Terms. Plinfy reserves the right to update, replace, or discontinue features, always seeking to ensure the best service and user experience, with reasonable prior notice whenever possible.

10. Disclaimer of Warranties and Results

Plinfy does not guarantee:

• that the platform will meet all user expectations;
• obtaining specific results from use of the platform, including profits, clients, bookings, increased sales, or any commercial success metrics;
• that the platform will be free from failures, interruptions, or errors on an uninterrupted basis.

The user acknowledges that the service is provided without any warranty of performance or fitness for a particular purpose, using it at their own risk.

10.1. Artificial Intelligence (AI) Services

Plinfy may provide features based on Artificial Intelligence, such as the "AI Assistant." The user understands and agrees that AI technology may generate inaccurate, incomplete, biased, irrelevant results, or results that may violate third-party rights, including copyright or privacy. Plinfy offers no warranty regarding the accuracy, legality, quality, or suitability of results generated by the AI Assistant. Use of such results is treated as mere suggestion, and the user is solely responsible for reviewing, validating, and using generated content, releasing Plinfy from any liability or damage arising from use of that service.

10.2. AI Content License and Ownership

Both text/data input provided by the User and content generated by the AI Assistant are considered User Content, as set out in Clause 4. By using the AI Assistant, the User grants Plinfy a worldwide, non-exclusive, royalty-free license to use Input and Output for operation, maintenance, and, primarily, continuous training and improvement of AI models and Plinfy Services.

11. Limitation of Liability

To the maximum extent permitted by law, Plinfy will not be liable for:

• direct, indirect, special, incidental, punitive, or consequential damages;
• loss of revenue, data, profits, business interruption, or financial losses;
• content inserted or disclosed by users;
• failures arising from internet providers, third-party attacks, server unavailability, or preventive maintenance;
• costs related to replacement of goods or services.

The user agrees to release Plinfy from any judicial or extrajudicial claim related to content they publish, as well as from any third-party complaints.

12. Third-Party Services

Plinfy may integrate third-party features or services (for example: payment gateways). Responsibility for such services lies exclusively with the contracted third parties, and the user declares awareness that they must accept those third parties' terms and conditions. The user acknowledges that Plinfy may, at any time and at its sole discretion, remove or discontinue integration with any third-party service or feature, which may affect the User's website, account, or overall experience, without generating any compensation rights.

13. Suspension and Termination

Plinfy may suspend or terminate user access immediately and without prior notice if any violation of these Terms is identified, without generating compensation or refund rights, as well as in case of non-payment. The user remains responsible for pending financial obligations even after account termination. Plinfy reserves the right, at any time and without prior notice, to temporarily suspend or permanently terminate accounts that pose a risk to platform security, integrity, image, or operation, regardless of judicial or administrative confirmation.

13.1. Scheduled Interruptions

Plinfy reserves the right to fully or partially interrupt services whenever necessary for preventive, corrective, or evolutionary maintenance, committing to notify the user in advance whenever possible by email or platform notice.

13.2. Modification and Discontinuation of Features

Plinfy may, at its sole discretion, modify, suspend, or fully or partially discontinue any platform feature, with reasonable prior notice whenever possible, without generating compensation or refund rights, except where expressly provided by law.

13.3. Notification and Graduated Measures

In case of violation of these Terms, Plinfy will whenever possible notify the user by email or platform message, granting a reasonable period for correction before more severe measures (suspension or cancellation). In cases of serious violation or imminent risk to platform security, integrity, or reputation, Plinfy may act immediately. Even after suspension or cancellation, Plinfy reserves the right to retain records, logs, and backups necessary for litigation defense, fraud control, or legal compliance, subject to retention periods provided by law and the Privacy Policy.

14. Revisions and Updates to These Terms

We may modify these Terms periodically. If changes are material, we will notify you by email or platform notice. We recommend reviewing these terms periodically to stay informed of any changes. Continued use after publication of changes indicates full agreement with the new wording.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of Porto Alegre/RS are chosen to resolve any disputes, subject to the consumer user's option to choose the jurisdiction of their domicile, as provided in the Consumer Defense Code (Law 8.078/90).

15.1. Arbitration Clause

Plinfy and the User may, by mutual agreement, submit disputes to mediation or arbitration. However, for Users who qualify as consumers, Plinfy adopts the following validity condition under the Consumer Defense Code: Arbitration will be valid only if the User gives express and prominent consent to resolve the dispute by arbitration (either at the time of subscription or later), through a specific "click" or signature for that clause. Participation in arbitral proceedings will imply specific authorization for processing personal data for conducting the process, under the Arbitration Law and LGPD (Art. 7, VI). If the User files a lawsuit in competent court related to this Term, it will be understood as exercise of their prerogative not to be subject to arbitration, setting aside the optional arbitral clause for that dispute.

16. Final Provisions

Tolerance of any breach of any clause of these Terms does not mean waiver of rights by Plinfy. If any provision of these Terms is deemed invalid or unenforceable, the remaining clauses will remain fully in effect. These Terms constitute the entire agreement between Plinfy and the user, replacing any prior understandings or communications. The user agrees that any claim or demand related to use of the platform must be presented within a maximum of 30 (thirty) days from the triggering event, under penalty of forfeiture. The user declares awareness that official Plinfy communications may occur via registered email or messages sent directly on the platform. Plinfy may assign or transfer, in whole or in part, the rights and obligations under these Terms to its successors, acquirers, partners, or companies in the same economic group, without prior user authorization, committing to communicate such assignment if it implies material changes to services provided. Plinfy will not be liable for failures or delays in service execution caused by force majeure, acts of God, or other events beyond its reasonable control, including natural disasters, acts of war, or widespread infrastructure failures.

16.1. Beta Testing and Improvements

Plinfy may occasionally provide features in testing phase ("beta"), seeking user feedback to improve the service. By participating in these tests, the user understands that features may have failures or instability and agrees to provide suggestions and report any problems, without implying any Plinfy obligation to guarantee performance or specific results. The user agrees to maintain strict confidentiality regarding all non-public information related to beta services, including features, prices, or future plans.

16.2. Suggestions and Feedback

The user acknowledges that any suggestions, ideas, comments, or feedback sent to Plinfy may be freely used, incorporated, or exploited by Plinfy, without obligation of compensation or additional recognition, except by express agreement otherwise.

16.3. Shutdown, Bankruptcy, and Platform Migration

In case of definitive shutdown of Plinfy activities, moratorium, judicial recovery, bankruptcy, or service termination (due to force majeure, commercial or judicial decision), Plinfy commits to:

• notify users by email and through the platform;
• provide a mechanism to export their data and content (text, videos, files, reports) in an interoperable format, for a minimum period of 60 (sixty) days after notice.

16.4. Community Standards

Use of the platform is also subject to compliance with the Community Standards, which supplement these Terms and may be updated periodically to ensure security, integrity, and good coexistence on Plinfy.

17. Contact

For questions, complaints, or requests, contact Technical Support. Plinfy technical support is exclusively for technical and operational matters and does not include legal, accounting, tax, or regulatory guidance.